Find failure before it happens | Learning from Normal Work

Trusted by Safety and Operations Leaders

Awards

A new set of challenges

The closer you are to zero incidents, the fewer learning opportunities you have.
With small numbers, the injury rate can no longer be used as an indication of how safe you are.
The causes of your next accident exist today, and you can find them and address them.
Traditional safety tools can only take you so far.

A large circle representing all work, with a single small dot inside it representing accidents.

Learning from Normal Work helps you to proactively find precursors of future failure.

What is Learning from Normal Work?

Learning from Normal Work is a modular system of structured transformation methods and tools that change:

what your people notice and pay attention to (mindset),
what your people can do about it (skillset),
what structured methods they use in the field and across the organization (toolset),
how they integrate it into the existing processes (scale), for example leadership observations.

Learn about the differences between LFNW and HOP

Evidence

Questioning Quality

58% 91%

Improvement in the quality of questions asked on safety walks after training

PATH tool surfaced error traps in

96%

of conversations vs 37% for standard safety walks

Introduce LFNW to my team

We deliver free presentations that introduce Safety II, HOP, and Learning from Normal Work to your leadership and operational teams. A practical first step, no obligation, no pitch.

Use our materials

Align my leaders

Helps senior leaders understand the approach without putting them on the spot, evaluate its relevance for their organization, and decide whether to move forward. Built around the questions leaders actually ask before sponsoring a change of this size.

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Activate my site

A focused pilot that allows leaders and frontline teams to apply Learning from Normal Work in practice and demonstrate its value. Available in tiered scopes to match site size and readiness.

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Upskill my H&S team

Equips HSE professionals with the knowledge and tools required to support Learning from Normal Work at the site level. Builds the internal capability your frontline teams will rely on.

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Embed across my site

Builds internal trainers and provides the tools needed to roll out Learning from Normal Work across the site. The point at which the practice stops depending on external support.

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Deploy across the organization

Supports the expansion of Learning from Normal Work across multiple sites and business units. Co-designed with corporate sponsors to maintain consistency without losing local relevance.

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Measure impact

The LFNW Culture Assessment Survey measures perceptions of specific leadership behaviors tied to proactive learning, and connects each finding to the program that addresses it. Site Certification then assesses implementation progress against evidence rather than opinion.

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Client Reviews

Marine

“It will change your outlook on how you view safe work practices.”

Josh Carpenter

Vice President of Operations

Pulp and Paper

“One of the most engaging safety trainings I have ever attended.”

Randy Olive

Manufacturing

“This training takes your understanding of safety to a whole new level, far beyond the traditional approach.”

Sonia Kedra

Marine and Energy

“This training is a powerful opportunity to rethink how we understand work and to build practical skills that truly improve learning in our day-to-day operations.”

Maria Paula Sartori

General Manager QEHS

Automation