FIND OUT WHERE AND HOW YOUR NEXT ACCIDENT MAY HAPPEN

WITH A LEARNING FROM NORMAL WORK FRAMEWORK

Leverage modern safety science, digital technology & proven Human Performance tools to achieve a breakthrough in safety performance and safety culture.

“Get FREE email course”

“I want to learn how it could work in my organization”

And aligned with industry guidance

Learn how to find precursors of your next surprise accident

Knowing the hazards and having controls in place is not enough to prevent your next accident.

Many conditions are not classified as hazards but contribute to accidents. The conditions that will create your next accidents are in place today, just for your people effectively deal with them most of the time. We will show you these conditions and how to find them in your operations.

Overcome the “hiding game” and find out what people are not telling you about what’s really going on

Hiding information or not telling the truth is people’s self-protective behavior when they believe they may be blamed or punished.

When there is no accident or failure, the conversation about what makes the work difficult is much easier.

See examples of how “Learning From Normal Work” reduced risk, saved money, and improved efficiency.

There are many books and papers on human factors, human performance, safety II, safety differently, and many other ideas. But there are very few actual examples available.

We will not only show you examples of how other companies applied “Learning From Normal Work” and the results they got, but we will also show you how you can do it yourself and make it work in the frontline.

Apply Practical Tools to identify where and how your next accident will take place

We provide templates and implementation resources to help your teams.

 

 

Learn how to identify tasks that are likely to result in your next accident and prioritize your resources

But we have thousands of activities that do not result in accidents! So how do I know where to focus my resources?” asked an HSE executive. Exactly!

We will show you how to identify the critical tasks and activities that are likely to result in your next accident.

Reframe your safety observation and leadership visits to learn about your next accident

Learn how to ask powerful questions that open people up and give you insights into the causes of your next accident.

Find out why people are breaking rules

We will show you why people don’t follow the rules and give you templates and checklists so you can find these reasons in your operations.

WHAT DO WE MEAN BY ‘NORMAL WORK’?

In ‘normal work’, people adapt to changing conditions and challenges as part of their job. For example, lifting a load. Every time an operator does it, there may be something different about the situation, for example:

  • Less time available than planned
  • Additional people in the area
  • One person being off work and not available
  • Correct tools (e.g. lifting slings) not available

Overcoming the various challenges is part of what needs to be done to complete the task. It’s ‘normal work’.

 

 

WHAT DOES IT MEAN TO LEARN FROM ‘NORMAL WORK’?

It means proactively looking into things that make the work challenging, increase the chances of error, and how dependencies between different groups may contribute to incidents in the future.

Example of How an International Energy Company Eliminated the Risk of a Life-Changing Injury by “Learning From Normal Work”

Problem: Risk of life-changing injury related to moving multi-ton cable spools in a workshop.
Action: A Learning Team technique applied. A facilitator organized a short session with the operators moving the spools and discussed what makes this task difficult and how mistakes could happen.
Learnings: Wired crane control forced the operator to stay close to the load and restricted their movement and visibility. The job required a spotter, and there was potential for miscommunicating directions. In addition, the buttons on the crane control were misaligned with the load movement direction.
Solution: Wireless crane control installed. The crane controls on the remote were aligned with the load movement direction. The need for a spotter and the risk of miscommunication was eliminated. The risk of severe injury was eliminated.

Summary: “Learning From Normal Work” is complementary to other forms of risk control and captures aspects of risk other methods tend to omit, such as confusing design, reasons behind potential miscommunication, or constraining spatial arrangements.

See more examples HERE

ARE YOU READY TO

START FINDING THE CAUSES OF YOUR NEXT ACCIDENT?

This toolkit is more than just education.

It’s a comprehensive, engaging, thought-provoking, and highly practical system that will enable your organization to identify where and how your next accident can happen and completely change how you think about risk management resulting in safety culture transformation.

“Get FREE email course”

“I want to learn how it could work in my organization”

WHAT IF YOU COULD:

Find out which activities are most likely to result in an accident

Find the causes of accidents before they happen

Find things that contribute to accidents that are not captured by hazard analysis or typical investigations

Get your workers to relax and tell you a full story of what’s really going on – and put an end to the “hiding game.”

Enable your organization to make “Learning From Normal Work” part of your culture

WHAT IF YOU COULD:

Find out which activities are most likely to result in an accident

Find the causes of accidents before they happen

Find things that contribute to accidents that are not captured by hazard analysis or typical investigations
Get your workers to relax and tell you a full story of what’s really going on – and put an end to the “hiding game.”
Enable your organization to make “Learning From Normal Work” part of your culture

Learning from Normal Work is the Future of Safety!

“Get FREE email course”

“I want to learn how it could work in my organization”

SO WHAT DO YOU ACTUALLY NEED?

A rapid, scalable culture transformation system that improves:

The mindset of different teams affecting operations about safety and incident causation

The skillset to identify critical tasks and local constraints

Shared agreement on what to do with it

The mindset of different teams affecting operations about safety and incident causation

The skillset to identify critical tasks and local constraints

Shared agreement on what to do with it

The processes to sustain the effort

Ability to achieve the above at scale in a short period

The processes to sustain the effort

Ability to achieve the above at scale in a short period

HOW YOU WILL LEARN TO APPLY IT IN PRACTICE?

Micro-learning on a Digital Platform

  • Short videos 1-2 min long. Sharp, concise, to the point.
  • Mobile friendly
  • The professionally illustrated story,inspired by true events
  • Reflective questions and thought-provoking quizzes
Combined with Practical Micro-tasks
Super-short activities related to the topic to apply it in practice and increase retention.

Followed by the application of tools that will help you to identify precursors of future incidents, such as Walkthrough Talk Through or Learning Teams

Combined with a team discussion
A guided conversation focused on:
 

  1. What we’ve learned
  2. Share our examples
  3. What are we going to do differently

Micro-learning on a Digital Platform

  • Short videos 1-2 min long. Sharp, concise, to the point.
  • Mobile friendly
  • The professionally illustrated story,inspired by true events
  • Reflective questions and thought-provoking quizzes
Combined with Practical Micro-tasks
Super-short activities related to the topic to apply it in practice and increase retention.

Followed by the application of tools that will help you to identify precursors of future incidents, such as Walkthrough Talk Through or Learning Teams

Combined with a team discussion
A guided conversation focused on:
 

  1. What we’ve learned
  2. Share our examples
  3. What are we going to do differently

THIS COMBINATION LEADS TO:

1.

Strong knowledge retention

2.

The fast development of practical skills

3.

Common agreement on
how to apply it in practice
1.

Strong knowledge retention

2.
The fast development of practical skills

3.

Common agreement on
how to apply it in practice

THE ONLINE PLATFORM

WHAT YOU WILL LEARN:

Who is this for?

Leaders who have direct or indirect influence over the various resources and conditions that affect how the work is done. This includes business leaders from different functions including, operations, HSE, quality, engineering, etc. working at different level of the organizational hierarchy, including supervisors, managers, site leaders and Vice Presidents.

Who is this NOT for?

Front-line employees and people performing the tasks. Although we learn FROM them and they are involved, they need a different set of materials that we will develop in the future. 

WHAT RESULTS should you expect?

Find out which activities are most likely to result in an accident

Find the causes of accidents before they happen. Find a whole new world of accident precursors that were hidden from you that would only be revealed in an investigation report of a surprise accident.

Find things that contribute to accidents that are not captured by hazard analysis or typical investigations.

Get your workers to relax and tell you a full story of what’s really going on – and put an end to the “hiding game.”

Enable your organization to make this discovery continually.

Your repeat accident rate goes down.

Your investigation costs are significantly reduced.

Rapidly create a new positive safety culture.

WHO LED THE DEVELOPMENT OF THIS SYSTEM?

Dr. Marcin Nazaruk holds a Ph.D. in the practical application of industrial psychology to safety in high-risk industries and has two decades of hands-on experience with the front-line and leaders to improve safety and operational efficiency.

He provides leadership to four of the most influential Human Factors Industry Working Groups: IOGP, HPOG, Step Change in Safety, and SPE. 

He is the author of both scientific papers and practitioner articles and the designer of practical guides and tools adopted by industry, including the IOGP guidance on “Learning From Normal Work”.

“Get FREE email course”

“I want to learn how it could work in my organization”