Realize the Future of Workplace Safety

Prevent accidents, quality defects and operational issues before they happen with Learning From Normal Work – a research-backed safety framework based on HoP, Safety II and Human Factors.

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5-Min Introduction to Learning From Normal Work

What Is Learning
From Normal Work?

In ‘normal work’, people adapt to changing conditions and challenges as part of their job. For example, lifting a load. Every time an operator does it, there may be something different about the situation, such as:

  • Less time available than planned
  • Additional people in the area
  • One person being off work and not available
  • Correct tools (e.g. lifting slings) not available

Overcoming the various challenges is part of what needs to be done to complete the task. It’s ‘normal work’.

    Getting Ahead of Failure

    Learning From Normal Work is proactively looking into factors that make work challenging, increase chances of error, and how dependencies between different groups may contribute to incidents in the future.

    Moving From

    Learning After Accidents

    • Fewer incidents mean fewer learning opportunities.
    • Injury rates no longer reflect safety levels.
    • Unsafe behaviors don't full explain risks.

    To

    Learning From Normal Work

    • Success and failure have the same causes.
    • Successes hide the potential seeds of future accidents.
    • Normal work involves necessary variability.
    • Proactive learning identifies hidden risks, avoiding accidents.

    Everything You Need to Learn from Normal Work

    Learning From Normal Work is a modular safety framework that steers your organization on its path to effectively implementing proactive safety.

    Leadership Mindset Shifter

    Workshops transforming how leaders see and manage error, non-compliance and accountability.

    Safety and Quality Skills

    A comprehensive competency pathway based on HoP, safety 2 and modern safety science.

    Proactive Learning

    Start Learning from Normal Work and find causes of accidents before they happen.

    Risk Assessment

    Go beyond hazards. Identify new aspects of risk. Improve RA process and skills.

    Accident Investigations

    Start capturing context, error traps, dependencies and organisational factors.

    Accountability & Consequence Management

    Hold people accountable in a way that makes them more engaged.

    Behavioural Observations

    Turn observations into learning conversations. Discover how non-compliance makes sense.

    Leadership Conversations

    Build Trust. Ask insightful questions. Learn about constraints.

    Audit

    Pierce through the facade of paper compliance and uncover deeper risks.

    With a comprehensive suite of products, we help your organization get ahead of failure – identifying accidents before they happen and significantly reducing risk.

    Everything You Need to Learn from Normal Work

    Learning From Normal Work is a modular safety framework that steers your organization on its path to effectively implementing proactive safety.

    Leadership Mindset Shifter

    Workshops transforming how leaders see and manage error, non-compliance and accountability.

    Safety and Quality Skills

    A comprehensive competency pathway based on HoP, safety 2 and modern safety science.

    Proactive Learning

    Start Learning from Normal Work and find causes of accidents before they happen.

    Risk Assessment

    Go beyond hazards. Identify new aspects of risk. Improve RA process and skills.

    Accident Investigations

    Start capturing context, error traps, dependencies and organisational factors.

    Accountability & Consequence Management

    Hold people accountable in a way that makes them more engaged.

    Behavioural Observations

    Turn observations into learning conversations. Discover how non-compliance makes sense.

    Leadership Conversations

    Build Trust. Ask insightful questions. Learn about constraints.

    Audit

    Pierce through the facade of paper compliance and uncover deeper risks.

    With a comprehensive suite of products, we help your organization get ahead of failure – identifying accidents before they happen and significantly reducing risk.

    3 WAYS WE CAN HELP

    FREE RESOURCES

     

    Our free resources ensure your introduction to Learning From Normal Work is as seamless as possible. With engaging email courses, videos, podcasts and more, you can get to grips with the key concepts and quickly begin elevating your existing safety protocols.

    TRAINING

     

    From our self-guided Introductory E-Learn, to face-to-face and online training specifically designed for senior HSE leaders, our range of training options are the best way to get a deeper look at Learning From Normal Work while achieving a valuable credential in the process.

    IMPLEMENTATION

     

    With the Learning From Normal Work consultation, you don’t have to start from scratch. You can take our proven framework, customise it to your exact needs, and elevate your existing safety protocols to make them more effective than ever.

    New Understanding of Safety

    • Adaptations to operational constraints.
    • Organizational factors which create constraints.
    • Operational dilemmas.
    • A difference between how work is imagined and how it is actually done.
    • Workers’ understanding given their specific situation, resources, and circumstances.
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    We
    Help
    To

    • Ask questions that bring issues to light.
    • Energize teams about the solutions they suggest.
    • Make leadership visits more engaging and productive.

    Our approach makes INVISIBLE → VISIBLE

    We Help To

    • Ask questions that bring issues to light.
    • Energize teams about the solutions they suggest.
    • Make leadership visits more engaging and productive.

    Our approach makes INVISIBLE → VISIBLE

    The Results You Can Expect

    Learn how to find precursors of your next surprise accident

    Knowing the hazards and having controls in place is not enough to prevent your next accident. Many conditions are not classified as hazards but contribute to accidents. The conditions that will create your next accidents are in place today, and your people effectively deal with them most of the time. We will show you these conditions and how to find them in your operations.

    Learn What’s Really Going On in Your Operations

    Hiding information or not telling the truth is self-protective behavior, with people believing they may be blamed or punished. When there is no accident or failure, the conversation about what makes the work difficult is much easier – and provides a tangible increase in valuable insight.

    Real-World Examples to Learn From

    We show you actual Learning From Normal Work examples and how we helped reduce risk, save money, and improve efficiency at leading multinational companies – ensuring you can do it yourself and make it work on the frontline.

    Actionable KPIs, Tools and Techniques

    Alongside training you in the underlying theory, Learning From Normal Work offers a suite of practical tools, templates, techniques and KPIs that ease implementation on the front line.

    About

    Dr. Marcin Nazaruk

    With more than two decades of hands-on experience, Dr Marcin Nazaruk has become one of the world’s foremost safety transformation experts. With a multi-disciplinary background combining scient with hands-on experience, Dr Marcin has helped companies like bp, Baker Hughes, and Johnson&Johnson transform safety while pioneering Learning From Normal Work – the new approach to getting ahead of failure.

    Dr Marcin was the only person in the world to chair four of the most influential Human Factors Industry Working Groups: IOGP, HPOG, Step Change in Safety, and SPE.

    He is the author of both scientific papers and practitioner articles and the designer of practical guides and tools adopted by industry, including the IOGP guidance on “Learning From Normal Work”.

    HOW OTHER COMPANIES HAVE BENEFITED
    FROM LEARNING FROM NORMAL WORK

    HOW OTHER COMPANIES HAVE BENEFITED
    FROM LEARNING FROM NORMAL WORK

    TESTIMONIALS

    LOOKING TO TAKE YOUR ACCIDENT PREVENTION TO THE NEXT LEVEL?