INTRODUCTION TO LFNW – EMAIL COURSE

If you’re just getting started with Learning From Normal Work, our free, 14-day email course breaks down all of our core concepts and highlights how you can take your first steps to reducing risk and identifying critical accidents ahead of time.

HOW IT WORKS

Our introductory email course is a free, 14-day taster covering all of the key concepts in Learning From Normal Work

Each day you’ll receive a new email exploring a different aspect of Learning From Normal Work that challenges perceived wisdom about accident causation and offers practical steps to minimising risk – from why people don’t follow procedures to the key differences between hazards and constraints.

 

HOW IT WORKS

Our introductory email course is a free, 14-day taster covering all of the key concepts in Learning From Normal Work

Each day you’ll receive a new email exploring a different aspect of Learning From Normal Work that challenges perceived wisdom about accident causation and offers practical steps to minimising risk – from why people don’t follow procedures to the key differences between hazards and constraints.

WHY SHOULD I TAKE THE COURSE?

LEARN ALL THE
KEY CONCEPTS

Our introductory email course is the best way to become familiar with the wider Learning From Normal Work framework.

ACTIONABLE
LESSONS EACH DAY

We’ve distilled 14 key concepts into bite-sized lessons you can review and reflect on each day.

 

DESIGNED FOR HSE PROFESSIONALS

The introductory email course has been designed for HSE professionals looking to improve their organisation’s safety performance and learn more about the latest thinking in accident prevention.

COURSE SCHEDULE

 

HOW LEARNING FROM FAILURE LIMITS OUR ABILITY TO PREVENT ACCIDENTS

  • The issue of having fewer accidents to learn from,
  • Using incidents as an indicator of safety, and
  • Using outdated models to understand accidents.

WHAT IS NORMAL WORK AND A REAL EXAMPLE OF HOW WE FOUND CAUSES OF AN ACCIDENT BEFORE IT HAPPENED

  • How people adapt to variability in the workplace
  • Do you know what the conditions and challenges that your employees are adapting to are? Do you know how to find them?  

DIFFERENCE BETWEEN LEARNING FROM NORMAL WORK AND:

  • incident investigations,
  • investigating near misses,
  • risk assessment,
  • behavioral safety.

HOW FAILURE AND SUCCESS HAVE THE SAME CAUSES

  • The role of adaptations to constraints in success and failure
  • Download the list of constraints

DIFFERENCE BETWEEN HAZARDS AND CONSTRAINTS

  • Why hierarchy of controls is not sufficient to sustainably reduce the risk
  • How to “control” constraints that lead to errors and procedural non-compliance.

WHY PEOPLE DON’T FOLLOW PROCEDURES

  • The list of reasons
  • Why non-compliance sometimes makes sense

WORKAROUNDS AND HOW TO LEARN FROM THEM

  • The psychology behind workarounds
  • Why blaming workers for workarounds prevents learning

TOOLS TO LEARN FROM NORMAL WORK

  • Questions for leadership visits
  • Walk Through Talk Through
  • Learning Teams
  • Human Performance Task Check
  • Example from the aviation industry

ENABLERS OF SUCCESS

  • What’s different between the companies who implement it successfully and those who do not
  • Who are learning facilitators and what skills they need
  •  The impact of psychological safety

APPROACHES TO ROLLING OUT LEARNING FROM NORMAL WORK:

  • How to start with a pilot project?
  • How to start with senior leaders?

CASE STUDY FROM AN INTERNATIONAL COMPANY

  • Alistair Cameron, SVP QHSE for ALTUS Intervention shares his experience on applying Learning from Normal Work

BUSINESS CASE AND COSTS OF LEARNING FROM NORMAL WORK

  • Industry guides from Oil and Gas, Aviation and Shipping
  • Estimated time and direct / indirect costs compared between accident investigations and proactive learning

RESOURCES TO GET A BUY-IN OF YOUR KEY STAKEHOLDERS

  • Links to industry videos and documents
  • Options for awareness sessions and workshop for the management

NEEDED CULTURE SHIFT

  • Why we need a culture shift to effectively learn from normal work
  • Key areas of where and how a shift in thinking is needed FROM –>TO

COURSE SCHEDULE

 

How learning from failure limits our ability to prevent accidents

  • The issue of having fewer accidents to learn from,
  • Using incidents as an indicator of safety, and
  • Using outdated models to understand accidents.

What is normal work and a real example of how we found causes of an accident before it happened

 

  • How people adapt to variability in the workplace
  • Do you know what the conditions and challenges that your employees are adapting to are? Do you know how to find them?  

Difference between learning from normal work and:

  • incident investigations,
  • investigating near misses,
  • risk assessment,
  • behavioral safety.

How failure and success have the same causes

  • The role of adaptations to constraints in success and failure
  • Download the list of constraints

Difference between hazards and constraints

  • Why hierarchy of controls is not sufficient to sustainably reduce the risk
  • How to “control” constraints that lead to errors and procedural non-compliance.

Why people don’t follow procedures

  • The list of reasons
  • Why non-compliance sometimes makes sense

Workarounds and how to learn from them

  • The psychology behind workarounds
  • Why blaming workers for workarounds prevents learning

Tools to learn from normal work

  • Questions for leadership visits
  • Walk Through Talk Through
  • Learning Teams
  • Human Performance Task Check
  • Example from the aviation industry

Enablers of success

  • What’s different between the companies who implement it successfully and those who do not
  • Who are learning facilitators and what skills they need
  •  The impact of psychological safety

Approaches to rolling out learning from normal work:

  • How to start with a pilot project?
  • How to start with senior leaders?

Case study from an international company

  • Alistair Cameron, SVP QHSE for ALTUS Intervention shares his experience on applying Learning from Normal Work

Business case and costs of learning from normal work

  • Industry guides from Oil and Gas, Aviation and Shipping
  • Estimated time and direct / indirect costs compared between accident investigations and proactive learning

Resources to get a buy-in of your key stakeholders

  • Links to industry videos and documents
  • Options for awareness sessions and workshop for the management

Needed culture shift

  • Why we need a culture shift to effectively learn from normal work
  • Key areas of where and how a shift in thinking is needed FROM –>TO

Get to grips with all our core concepts and begin reducing risk today with our free 14-day email course.

Get to grips with all our core concepts and begin reducing risk today with our free 14-day email course.