INTRODUCTORY
E-LEARN
Looking to get a better idea of what Learning From Normal Work offers? Our Introductory E-Learn covers all of our core concepts and how they can be applied in practice to reduce risk and identify where and how your next accident may happen.
Looking to get a better idea of what Learning From Normal Work offers? Our Introductory E-Learn covers all of our core concepts and how they can be applied in practice to reduce risk and identify where and how your next accident may happen.
HOW IT WORKS
The Introductory E-Learn is a 2-hour video course covering all of the key concepts in Learning From Normal Work. The course is fully aligned with the International Association of Oil & Gas Producers (IOGP), where Dr Marcin Nazaruk was the co-chair and a lead author of the guide on Learning From Normal Work.
Spread across 9 insightful chapters, you’ll explore a range of topics that challenge popular thinking about accident causation – from performance variability, to psychology of procedural non-compliance to creating an atmosphere of psychological safety.
WHY THE INTRODUCTORY E-LEARN PROGRAM?
WHY THE INTRODUCTORY E-LEARN PROGRAM?
NEW PERSPECTIVE
Gain broader insight into implementing Learning From Normal Work alongside your existing protocols to identify non-hazard risks.
ENGAGING FORMAT
With insightful videos, quizzes, and practical activities, the Introductory E-Learn offers an ideal on-ramp into the wider Learning From Normal Work methodology.
DESIGNED FOR HSE
PROFESSIONALS
The program has been specially designed for HSE professionals influencing safety at their organisation.
NEW PERSPECTIVE
Gain broader insight into implementing Learning From Normal Work alongside your existing protocols to identify non-hazard risks.
ENGAGING FORMAT
With insightful videos, quizzes, and practical activities, the Introductory E-Learn offers an ideal on-ramp into the wider Learning From Normal Work methodology.
DESIGNED FOR HSE
PROFESSIONALS
The program has been specially designed for HSE professionals influencing safety at their organisation.
HOW THE PROGRAM IS DELIVERED
SELF-PACED
LEARNING
The video course can be taken at your own pace at a time of your choosing – offering the most convenient manner of starting your Learning From Normal Work journey.
CERTIFICATE AVAILABLE
UPON COMPLETION
Upon successful completion, you’ll receive a valuable certificate showcasing your new skills and insights.
SELF-PACED
LEARNING
The video course can be taken at your own pace at a time of your choosing – offering the most convenient manner of starting your Learning From Normal Work journey.
CERTIFICATE AVAILABLE
UPON COMPLETION
Upon successful completion, you’ll receive a valuable certificate showcasing your new skills and insights.
TESTIMONIALS
“For the first time in a long time, I could see a new angle to explore that might just be the key to unlocking some further HSE improvement.”
“The Course was just amazing! We are now developing the learning from normal work program, and everything has been based on this training course.”
“The course was very informative and educational. I found the course was very well delivered and the topics were very relevant with my experiences in my day to day role.”
COURSE SCHEDULE
CHAPTER 1 - Performance Variability
In Chapter 1, we examine performance variability, the limitations of relying on incident-based learning, the work failure rate, and interesting similarities behind reasons for both failures and successes.
CHAPTER 2 - Why People Don't Follow the Rules and Use Workarounds
Chapter 2 examines the various reasons why people often don’t follow rules and resort to workarounds. The chapter explores different constraints that contribute to this behaviour, including individual, managerial, and operational factors.
CHAPTER 3 - The Gap Between Plans and Reality and How Teams Depend on Each Other
Chapter 3 focuses on analysing the disconnect between plans and reality, and the interdependence of teams. We explore the concepts of “work as imagined” vs “work as done”, highlighting how teams rely on each other. Additionally, we take a look at the idea that assigning blame cannot be attributed to just one person, emphasising the role of dependencies in complex systems.
CHAPTER 4 - Your Beliefs Determine What You See
Chapter 4 discusses attribution errors and biases in accident causation, emphasising the idea that, in general, we tend to find what we’re looking for. The chapter explores how our preconceived notions and biases can affect our understanding and analysis of accidents.
CHAPTER 5 - Does Holding People Accountable Lead to More Incidents?
In Chapter 5, we explore the side effects of punishment, psychological safety, accountability frameworks, types of harm, restorative justice’s effectiveness, and just culture frameworks. Through Kate’s story, we examine how these concepts intersect and impact personal growth, team dynamics, and the pursuit of justice and accountability.
CHAPTER 6 - Do Your Questions Shut People Down?
Chapter 6 focuses on the importance of avoiding the “WHY?” question and instead using open-ended questions, specifically TEDS questions, to facilitate open and meaningful conversations with employees. We examine the background theory and then run through specific examples to bring the concept to life in a practical manner.
CHAPTER 7 - Walk-Through / Talk-Through (WTTT)
Chapter 7 focuses on leadership engagement for learning and provides insights on where to start. We introduce the Walk-Through/Talk-Through (WTTT) method, explaining how it differs from a “safety” conversation. Continuing Kate’s story, we showcase WTTT in action and highlight common mistakes to avoid when conducting WTTT sessions.
CHAPTER 8 - Learning Teams
Chapter 8 provides a deeper look at the Learning Teams process, covering phases one through three, and finishes with practical, real-world examples.
CHAPTER 9 - Integration and Scaling-Up
Chapter 9 recaps everything we’ve learned in previous chapters and shows practical examples of how you can implement LFNW in your organisation – from setting a roadmap to scaling it across your organisation for increasing results.
Learning From Normal Work is a modern, scientifically-verified framework of actionable tools and techniques proven to reduce risk, decrease occupational injuries, and prevent costly mistakes. Begin your journey with the Introductory E-Learn today.