“Learning From Normal Work”


Incident Investigations

When there is an accident, the undesired event is the starting point.

However, that’s not possible with “Learning From Normal Work”, as there is no event to start with. So instead, the focus of “Learning From Normal Work” is to understand what makes the tasks and activities difficult and what may increase the chances of failure.

Compare the Costs of Investigations and Proactive Learning

“I may be interested in the future”

“I want to learn how it could work in my organization”