FIND OUT WHERE AND HOW YOUR NEXT ACCIDENT MAY HAPPEN
WITH A LEARNING FROM NORMAL WORK FRAMEWORK
Leverage modern safety science, digital technology & proven Human Performance tools to achieve a breakthrough in safety performance and safety culture.
Get 14-Day FREE Email course – see the list of contents below.
Aligned with industry guidance
SCENARIO 1 – YOU DIDN’T SEE IT COMING
Imagine getting home in the evening having just celebrated 2 years without a Lost Time Injury (LTI) just to receive a call from one of the locations informing you one of your workers has been killed in a work accident.
As you are listening to this shuttering news, your heartbeat goes up, you start sweating, and get slight vertigo. You must get to the location immediately and notify other people.
Your partner sees your pale face and starts worrying about you. The warm dinner on the table does not matter at all. It will be you who will notify the family and the rest of the company.
All the efforts you put into improving safety in the last few years flash before your eyes, you keep asking yourself “How is that possible?”. We were in full control. We haven’t had an LTI for years. What have I missed?…
SCENARIO 2 – YOU ARE CLOSE TO ZERO
Your efforts have paid off. You’ve managed to significantly reduce accidents in recent years. You’ve celebrated.
You face a new set of challenges now:
1. There are no incidents to learn from,
2. Using near-misses or high-potential incidents is not good enough, i.e. something undesired already happened,
3. With small numbers, the injury rate can no longer be used as an indication of how safe you are,
4. Some of the largest industry disasters occurred with long-time injury-free operations,
5. You see a shift in the industry towards using human factors, human and organisational performance (HOP), Safety 2 but you don’t know how to apply it in practice,
6. You are afraid of a surprise accident that you didn’t see coming.
WHAT DO WE MEAN BY ‘NORMAL WORK’?
In ‘normal work’, people adapt to changing conditions and challenges as part of their job. For example, lifting a load. Every time an operator does it, there may be something different about the situation, for example:
- Less time available than planned
- Additional people in the area
- One person being off work and not available
- Correct tools (e.g. lifting slings) not available
Overcoming the various challenges is part of what needs to be done to complete the task. It’s ‘normal work’.
WHAT DOES IT MEAN TO LEARN FROM ‘NORMAL WORK’?
It means proactively looking into things that make the work challenging, increase the chances of error, and how dependencies between different groups may contribute to incidents in the future.
Example of How an International Energy Company Eliminated the Risk of a Life-Changing Injury by “Learning From Normal Work”
Summary:
The conditions that will create your next accident exist today!
We can find and address them before an accident happens.
See more examples HERE
TRAINING THAT OPENS NEW HORIZONS
When we look into how people complete their jobs without accident we see exactly the same things we find in accident investigations: rules not followed, tools not available, dealing with time pressure and other constraints, etc.
We can find and address the precursors of your next accident before it happens.
Doing so requires a new understanding of accident causation combined with skills in, asking the new type of questions.
Our Proactive Learning Enabler program combines:
- Mindset Shifter Course,
- Facilitation Skills Training, and
- Practical Implementation.
WHAT DO YOU NEED TO LEARN FROM NORMAL WORK?
The mindset of different teams affecting operations about safety and incident causation
The skillset to identify critical tasks and local constraints
Shared agreement on what to do with it
The mindset of different teams affecting operations about safety and incident causation
The skillset to identify critical tasks and local constraints
Shared agreement on what to do with it
The processes to sustain the effort
Ability to achieve the above at scale in a short period
The processes to sustain the effort
Ability to achieve the above at scale in a short period
WHO’S BEHIND IT?
Dr. Marcin Nazaruk is the world’s leader in safety transformation through the practical application of Human Factors, Human Performance and Safety 2. He holds a Ph.D. in the practical application of industrial psychology to safety in high-risk industries and has two decades of hands-on experience with the front line and leaders to improve safety and operational efficiency.
He provides leadership to four of the most influential Human Factors Industry Working Groups: IOGP, HPOG, Step Change in Safety, and SPE.
He is the author of both scientific papers and practitioner articles and the designer of practical guides and tools adopted by industry, including the IOGP guidance on “Learning From Normal Work”.
Learn more about Marcin’s work.
High-risk industries recognize we should not wait for an accident to learn.
The maritime, aviation, and oil and gas industries have now published their guides to proactive learning.
What will you get?
Learn how to find precursors of your next surprise accident
Knowing the hazards and having controls in place is not enough to prevent your next accident.
Many conditions are not classified as hazards but contribute to accidents. The conditions that will create your next accidents are in place today, just for your people effectively deal with them most of the time. We will show you these conditions and how to find them in your operations.
Overcome the “hiding game” and find out what people are not telling you about what’s really going on
Hiding information or not telling the truth is people’s self-protective behavior when they believe they may be blamed or punished.
When there is no accident or failure, the conversation about what makes the work difficult is much easier.
See examples of how “Learning From Normal Work” reduced risk, saved money, and improved efficiency.
Apply Practical Tools to identify where and how your next accident will take place
We provide templates and implementation resources to help your teams.
Learn how to identify tasks that are likely to result in your next accident and prioritize your resources
“But we have thousands of activities that do not result in accidents! So how do I know where to focus my resources?” asked an HSE executive. Exactly!
We will show you how to identify the critical tasks and activities that are likely to result in your next accident.
Reframe your safety observation and leadership visits to learn about your next accident
Learn how to ask powerful questions that open people up and give you insights into the causes of your next accident.
Find out why people are breaking rules
We will show you why people don’t follow the rules and give you templates and checklists so you can find these reasons in your operations.
TESTIMONIALS
ARE YOU READY TO LEARN MORE?
Free 14-Day Email Course.
Discover the foundations of learning from normal work from the global industry thought leader and cutting-edge practitioner Dr Marcin Nazaruk. You will learn…
⇒ Why does learning from failure limit our ability to prevent accidents?
⇒ How we found the causes of accidents before they happen?
⇒ What’s the difference between learning from normal work and incident investigations, risk assessment, and behavioral safety?
⇒ List of constraints that force people to adapt and find workarounds.
⇒ Difference between hazards and constraints.
⇒ Why people don’t follow procedures.
⇒ The psychology behind workarounds and how to learn from them.
⇒ Tools to learn from normal work.
⇒ Case study from an international company showing how they started on this journey.
⇒ Business case and costs of learning from normal work.
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