Embarking on a transformative journey for several years, I have witnessed remarkable changes within our organization. These changes have had a profound impact on our business, altering the way we operate, communicate, and empower our team members. In this blog post, I will delve into the three most significant shifts that have propelled our organization forward and fostered a culture of trust, openness, and collaboration.

Empowering Subject Matter Experts: Building Trust and Openness 

One of the pivotal changes we implemented was the empowerment of subject matter experts within our organization. By giving them a voice and the autonomy to contribute their ideas, thoughts, and concerns, we have cultivated an environment of trust and openness. This shift has not only increased the confidence and engagement of our team members but has also generated valuable insights and innovative solutions that have positively impacted our business. Through this approach, we have recognized that everyone in our organization plays a vital role and their perspectives are invaluable.

Creating an Inclusive Environment for Contractors and Workforce 

Another significant change we have witnessed is the transformation of our relationship with contractors and our workforce. We have made deliberate efforts to create a work environment where all individuals feel comfortable and empowered to speak up. The feedback we have received from our contractor workforce has been incredibly positive, highlighting the stark contrast between their experiences working with us compared to other sites. Our commitment to inclusivity and providing a safe space for everyone to raise concerns or issues has shifted the dynamics, making them feel like equal stakeholders in our business rather than mere contractors. This change is a result of both our implementation of Human and Organizational Performance (HOP) principles and the leadership’s dedication to fostering a sense of unity and collaboration.

Language Shift: From Blame to Collaboration 

Language plays a crucial role in shaping organizational culture and behavior. We have successfully transformed our language from one of blame and finger-pointing to one of collaboration and problem-solving. Instead of asking, “Who is responsible?” we now ask, “How did this happen, and what can we do differently?” This shift has transcended hierarchical boundaries, from managers to superintendents to supervisors, creating an environment where individuals feel comfortable sharing their experiences and perspectives. While this change has not been without its challenges, as we all tend to default to our biases, it has paved the way for reflection, forgiveness, and growth. We embrace the understanding that reactive responses are natural, but we encourage individuals to reflect and move forward collectively.


Reflecting on our transformative journey, I am proud to acknowledge the three significant changes that have reshaped our organization and positively impacted our business. By empowering subject matter experts, fostering inclusivity and collaboration, and shifting our language towards problem-solving, we have created a culture of trust, openness, and continuous improvement. Our commitment to these changes has not only enhanced the well-being and engagement of our team members but has also enabled us to navigate challenges more effectively and achieve remarkable results. As we continue on this path, we remain dedicated to further growth, learning, and adaptability, recognizing that our people are the heart and driving force behind our success.