Training for the people closest to the work.
Context Finder gives supervisors the skills to uncover how work actually happens. Trap Spotter equips frontline workers to recognize the conditions that make errors more likely.
Trap Spotter gives frontline workers the tools to spot what standard hazard awareness misses.
What each program covers
| What participants can do afterward | Trap Spotter | Context Finder |
|---|---|---|
| Covered by both programs | ||
| Understand learning from normal work and why everyday work matters for safety | Included | Included |
| Learn what error traps are and recognize common operational examples | Included | Included |
| Explore how procedures can lead to mistakes due to ambiguity | Included | Included |
| Understand the gap between work as imagined and work as done | Included | Included |
| Recognize how variability and workarounds are shaped by context | Included | Included |
| Identify hazards in their work environment | Included | Included |
| Distinguish clearly between hazards, error traps and behaviors | Included | Included |
| Analyze an operational scenario to uncover error traps | Included | Included |
| Practice a structured Toolbox Talk to identify risks before work | Included | Included |
| Apply stop work criteria in realistic situations | Included | Included |
| Use hazard hunt and error trap hunt techniques on site | Included | Included |
| Context Finder only | ||
| Questioning techniques Open questions and TEDS questions: how to talk to employees so they open up and share what is really happening on site. | Not included | Included |
| PATH, a structured learning conversation A structured conversation approach that helps supervisors go beyond surface observations to understand context and risk. | Not included | Included |
| Walk-Through Talk-Through How to use this technique in real scenarios to actively uncover error traps, workarounds, and operational challenges. | Not included | Included |
How Context Finder and Trap Spotter connect to the broader system
How to get started
Context Finder
- Duration
- 1 day (or two half-days)
- Format
- Classroom or online
- Audience
- Supervisors and team leaders
Trap Spotter
- Duration
- Half day
- Format
- Classroom or online
- Audience
- Frontline operators, technicians, maintenance workers
Both programs
- Group size
- Minimum 10 participants. Per-person cost decreases with larger groups.
- Payment
- GBP, USD, or EUR. Invoice, bank transfer, or purchase order.
Frequently asked questions
Supervisors operate at the boundary between management decisions and frontline reality. They are the first people who hear about problems, and the way they respond determines whether workers keep sharing. Context Finder gives them the specific skills they need at that boundary: recognizing error traps, interpreting workarounds, and conducting conversations that produce honest information rather than compliance data.
Yes. Many organizations deliver Context Finder for supervisors and Trap Spotter for frontline workers at the same site during the same week. This creates a shared language and a common set of tools across the team.
Context Finder can be delivered as one full day or split into two half-day sessions. Trap Spotter is a single half-day session.
Yes. Both programs work online via Teams or Zoom, though most organizations choose classroom delivery for the hands-on exercises.
Pricing depends on group size and delivery format. Minimum group of 10, with the per-person cost decreasing for larger groups. We accept GBP, USD, and EUR.
Both programs, in one document
The full program breakdown for both Context Finder and Trap Spotter, including content overview, audience, and benefits.
Download the brochure
Train the people closest to the work
If you are ready to equip your supervisors and frontline workers with new skills, or if you would like to talk through how these programs fit your organization, we are happy to help.
Download
Tell us where to send it and your download begins straight away.
Thanks. Your download is starting and we are taking you back to the page.
Watch the replay