Accountability management
Restorative, just-culture responses to failure.
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The ROI of Restorative Accountability: What Healthcare’s Largest Experiment Tells Industry
Effective safety leadership shapes how an organization responds to failure, and the financial case for restorative accountability now rests on randomised controlled trial evidence.…
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Why Calling Behavior a Violation Prevents Learning
Some time ago, I asked a group of frontline workers what they heard when their behavior was called a violation. The answer was consistent:…
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Vision Zero and Safety Culture: Why the Same Goal Produces Opposite Outcomes
A study of 8,819 respondents across 27 companies found that the same Vision Zero commitment produces opposite safety culture outcomes (Zwetsloot et al., 2017).…
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