Leaders discover what people are not telling them
Frontline workers know where the problems are, and this workshop shows leaders why they keep quiet about them.
The workshop where leaders start seeing risk differently.
One day. Nine modules. Your leadership team leaves with a shared understanding of why people adapt, where your next incident is hiding, and what to do about it.
What changes when leaders see work differently
Leaders understand why people break rules
Leaders learn to read an adaptation as a signal about the conditions people work in, not as evidence of non-compliance.
Leaders ask different questions
The questions a leader asks decide what they get told, and this workshop teaches the ones that surface constraints and error traps.
Leaders build a shared plan
The final module produces an implementation plan built by the group during the day, not handed over afterward.
One-day workshop
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Performance variability and how it affects safety
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Why people adapt and use workarounds
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The gap between plans and reality
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How your beliefs about safety determine what you can see
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Accountability, just culture, and trust recovery
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Questioning techniques that open people up
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Leadership conversations focused on what makes work difficult
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Learning from Normal Work tools and techniques
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Building your implementation strategy
What you take away
A participant workbook
A complete reference covering all nine modules, with templates for every activity and tool.
An action plan
Built during Module 9 by your own leadership team, specific to your sites and your priorities.
A certificate of completion
Issued to every participant on completion of the workshop.
What this means for your role
HSE director / VP
Before
Your leadership team has different assumptions about what causes incidents, and those differences produce inconsistent responses to failure across your sites.
After
Your senior leaders leave with a shared language for risk, a common understanding of why proactive learning matters, and a concrete plan for what comes next.
HSE manager / quality lead
Before
You can explain the approach but struggle to get your leadership team aligned enough to support a broader rollout.
After
Your functional leaders can articulate the value of proactive learning to anyone in the organization, and they have the evidence and framework to back it up.
Operations / site leader
Before
You walk your facility every week and see the same things, because your questions have not changed in years.
After
You see performance variability, dependencies between teams, and the gap between planned work and real work, because the workshop changed what you look for.
What leaders say after the workshop
“The foundation for our Learning from Normal Work program, everything we have built since has been based on what my team learned during this session.”
Maria del Pilar Aragon Farkas
Professional Senior HSE
«Te hará cambiar de perspectiva sobre cómo ves las prácticas de seguridad en el trabajo».
Josh Carpenter
Vicepresidente de Operaciones
How to get started
- Duration
- One day (or two half-days online)
- Format
- Classroom or online via Teams or Zoom
- Group size
- Minimum 10 participants. Per-person cost decreases with larger groups.
- Payment
- GBP, USD, or EUR. Credit card, bank transfer, or purchase order. Invoice issued after delivery.
- Scheduling
- Contact us with your preferred dates, group size, and location. We provide all training materials, including the participant workbook.
What usually comes after the Mindset Shifter
You are here
Mindset Shifter
Align your leadership team.
Site activation
Pilot Learning from Normal Work at one or two facilities with facilitator training and on-site coaching.
See the program
Itinerario de competencias
Build deep internal expertise with certified champions and trainers.
See the program
Frequently asked questions
Leaders shape how safety works in an organization. Their assumptions, their questions, and their responses to failure determine whether the frontline speaks up or stays quiet. This workshop gives leaders the space to examine those assumptions before asking the rest of the organization to change. Organizations that skip this step and train the frontline first typically find that leadership behavior undermines what people learned.
Yes. The workshop is designed to work online via Teams or Zoom. For online delivery, we typically split it across two half-days. Both formats have been tested extensively and produce the same shift in perspective.
Yes. The two options are a single full day or two four-hour sessions. Both are designed and field-tested to produce a shift in thinking and a concrete action plan.
Yes. Every participant receives a certificate of completion.
Contact us with your group size, preferred dates, and location. We send a proposal. You sign terms and approve a purchase order. We deliver the training and issue an invoice after delivery. All training materials are provided.
Pricing depends on group size and delivery format. Minimum group of 10, with the per-person cost decreasing for larger groups. We accept GBP, USD, and EUR.
The full workshop, in one document
The full program breakdown, including the nine-module agenda, participant workbook preview, and testimonials.
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Align your leadership team first
If you are thinking about aligning your leadership team around a different approach to safety and risk, we are happy to talk through what the Mindset Shifter would look like for your organization.
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